delivery & returns
We pride ourselves on our quick and efficient delivery service.
Once your order has been processed delivery is within 7-10 working days (excluding weekends and bank holidays). Your order will be sent by Royal Mail Second Class free of charge or alternatively you can select another delivery option. You will receive an email when your order has despatched which will tell you how your order has been dispatched. If you need Tracking information please call us. Please ensure that you select the chosen delivery address prior to entering your card details. If you are not at home when your delivery arrives, a card will be left giving you details of how to collect or how to rearrange delivery of the package. This Service is 2 Days and will incur an additional charge . This is based on postcodes and is calculated on your purchase.
UK Offshore Deliveries
These are charged at the most economical rate (Royal Mail Tracked for between 1-3 Items and Parcel Force or equivalent for larger deliveries) VAT is charged on all deliveries from us to the Channel Islands.
Delivery charges vary for all European orders depending on Country. We use Royal Mail for our European Deliveries and delivery times vary. We can email you your tracking code when your order has been dispatched if requested. Please be aware that the customs authorities in your country may charge you Import Duty and/or other additional related charges including VAT. As the buyer and the importer, you are responsible for paying any such costs. These costs are outside our control, and vary from country to country. Please contact your customs office if you require further information.
International orders can only be dispatched to the cardholder's address. We may require additional security checks on International orders. This may require us speaking to you in person and asking you security questions. We may ask for proof of your address before dispatching the order. Please be aware that the customs authorities in your country may charge you Import Duty and/or other additional related charges including VAT. As the buyer and the importer, you are responsible for paying any such costs. These costs are outside our control, and vary from country to country. Please contact your customs office if you require further information.
We ship to BFPO addresses using Royal Mail. All BFPO addresses must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces to deliver your parcel to the correct location.
Panty’s and brief’s are non returnable unless faulty. Unfortunately this is non negotiable due to hygiene reasons.
We will refund or exchange bra’s, corselettes, swimwear and accessories purchased, provided they are returned within 14 days of receipt, they are unworn, undamaged & still in original packaging.
We will refund or exchange all faulty goods if returned within 14 days of receipt.
Please send returns to the following address along with a covering note (or email). We will refund payment on receipt of your return provided they are returned within 14 days, they are unworn, undamaged & still in original packaging.
Webshop Returns Dept
Naturana Ltd Partnership
Reddicap Trading Estate,