Naturana Supporting curves since 1917

terms & conditions

terms & conditions


General Internet Terms and Conditions of purchase

These terms apply to goods ordered via the internet and over the phone. Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to internet prices unless expressly specified.

1. Seller
The Seller is Naturana Ltd Pts, Unit 4A, The Courtyard, Reddicap Trading Estate,Sutton Coldfield, Birmingham, United Kingdom, B75 7BU, Phone: 01543 414441, Email: webshop@naturana.co.uk, VAT No. GB580374925, Companies Place Of Registration: Companies House, Crown Way, Cardiff, CF14 3UZ, Company Reg No. : LP4061

2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those goods to you.
2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer(see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.
2.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging e-mails (see 2.4 above). Very occasionally an error may occur resulting in the goods described on our website not being the goods actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect goods despatched will be collected for full refund.
2.6 The contract will be formed at the place of despatch of the goods.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.
2.8 We do not file details of your order for you to access. Please print out these terms and conditions and the order acknowledgement for your own record.

3. Payment
3.1 Payment may be made by any single one of the methods indicated on our website, we are unable to process orders with more than one method of payment.
3.2 You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT. We reserve the right to amend prices if there is a change in the rate of VAT.
3.3 A delivery charge will be applied at checkout, at the following rates:
- all items delivered in the UK will be delivered free postage for each order
- all items delivered outside the UK will be charged at a rate of ₤ 5.00 for each order
- order of £75 and over shall be delivered free of charge in the UK
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

4. Delivery
4.1 We usuall deliver within 7 – 10 working days for items in stock by royal mail. If delivery can not be made in time we will contact you about alternative options.
4.2 Orders may generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.

5. General
5.1 Certain goods are subject to age restrictions as indicated on the productpage. By placing your order for any of these goods, you confirm that you have reached the required age. Your entire order will be cancelled if we are unable able to verify your age using the details you have submitted.
5.2 All measurements are approximate.
5.3 The reproduction of colours is as accurate as the photographic and production process will allow.
5.4 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.
5.5 The venue for all payments is Lichfield.
5.6 The reductions shown in clearance sections are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.

6. Cancellation
If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of goods made to your specification or clearly personalised). Where the goods have been delivered to you, you may cancel them up to 7 working days, starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.
The following procedures will apply:
6.1 You can either email or telephone our Online Customer Services Team on 01543 414 441. If you have contacted us to cancel before delivery of your goods, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled goods or return them to us. The goods can be returned by post and in the meantime you must take reasonable care of them.
6.2 For instructions on how to return an order, please contact our Online Customer Services Team. You will not be charged for collection or Royal Mail returns in accordance with our returns process. Further details of your rights under Distance Selling Regulations are available from your local Trading Standards Department or Citizens Advice Bureau.

7. Returns
In addition to your cancellation rights as described in point 6, we have a ‘Goodwill’ policy, which is as follows:
7.1 If you wish to return a product you have purchased on www.naturana.co.uk you may do so providing the item is unused and in a saleable condition within 14 days after receipt of delivery.
7.2 If the product returned is not in a fully saleable condition or the packaging is damaged, we reserve the right to refuse a refund. Where a product is faulty, damaged or misdescribed, we will refund you the original delivery charge, but not when a product is simply unwanted.
7.3 In the interest of hygiene neither panties nor briefs are returnable. We will exchange bras, corselets, swimwear and accessories purchased within 14 days of receipt as long as they are still in original packaging, We will refund / exchange all faulty goods if returned within 14 days of receipt.